Question 1

N.B

Accepted Answer

Please ensure all your details are entered correctly to avoid disappointment as it is out of our control once the package has shipped. If however any troubles do occur, please do get in touch, we will do our best to help.

For any other questions or anything else please contact us at info@bylaurich.com (mailto:info@bylaurich.com)or fill out the contact form. Thank you :)

Question 2

What shipping services are available? Are there any import duty and tax fees?

Accepted Answer

All shipping options and costs should be shown and selected during checkout. Import and tax depends on which country you are ordering to, this should be calculated at check out. Some orders outside of the UK may be subject to import and tax.The customer is responsible for these expenses.

Question 3

How long does it take for an order to be processed and shipped ?

Accepted Answer

Each item is shipped from the UK. Please allow up to 10 business days for orders to be processed and shipped due to printing time. If you still have not received your order or tracking information after 10 business days, contact us.

Question 4

What is the returns policy?

Accepted Answer

All sales are final. The prints are made to order therefore we are unable to accept returns.

Question 5

What is a Giclée print?

Accepted Answer

Giclée prints are museum quality prints. They are produced with the highest resolution and a full colour spectrum so that the original piece of art is matched as closely as possible.Giclée printers use high-quality, archival-grade inks and papers to produce prints that will last for decades without fading or yellowing. We recommend getting your print framed and not touching it with your bare hands, to avoid fingerprint marks. Although some choose not to frame it as well.

Question 6

It says you don't deliver to my country of choice?

Accepted Answer

In the case that upon check out it says we currently don't deliver to your country, please let us know which country and we will see if shipping is possible and the best shipping options available.

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